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Sales Opportunity Capture & Resolution Tracker
Sales Opportunity Capture & Resolution Tracker
1) Capture info below … 2) Work call normally … 3) If resolved, complete info appropriately … 4) Submit to processing – EVEN IF OPEN!
Customer Type
Personal
Business
Name
Contact Info
Primary Phone
SMS Consent
By submitting this form, you agree to receive text messages and calls, including those made using AI, regarding your inquiry and related services. Standard messaging and data rates may apply.
Type of Phone
Cell
Home
Work
Quote Info
EZLynx
IMS
Other
If Other:
Opp. Date (MM.DD.YY)
Agent
Relationship
Prospect
Active Client
Prior Client
Marketing Source
Agent Effort
Client Initiated
Erie Online
Erie Mailer
Erie Warm Transfer Call
Foresight Website
Internet Search
Friend or Acquaintance
Facebook
Not-In List
Loan Officer Kenia Escobar
NFM Lending Tysons
Referral-Other
Referral-COI
Referral. Ins. Agent
Referral-Client
Referral- Loan Officer
Referral- Realtor
Referral-Prospect
If NFM Lending Tysons or Referral Selected Above, Please Add Name:
Opportunity Information
Pol Type
Cur Carrier
Trans Type (NAO, New, Ren, SO, Upsell)
Interest (Req, Off)
Expires
List
Product/Carrier
MGA
App Date
Eff Date
Premium
Term
Capture Processing
1. Referrals
On (date):
Month
Day
Year
2. Check for Resolved information to process
3. If not resolved, return form to Writing Agent
Resolution Processing
Resolution Date
Month
Day
Year
Quoted?
Yes
No
Preferred Acct?
Yes
No
Agent
Indicate Reason
Coverage
Disqualified
Duplicate
No market
No reason given
No response
Price
Purchase delayed
Slow follow up
Other
If Other selected above:
1. Auto Qualification
Check here if not qualifying auto and skip this section
a. In the past 6 months, has the applicant had continuous auto insurance?
Yes
No
b. Any Claims & Violations for Insured Drivers in Past 3 Years? (note: specifically ask about DUI’s and suspended/revoked license of any driver they want to insure.)
Yes
No
None Admitted
Accident & Claims Details
Date
Fault
Driver
Description
Violation Details
Date
Driver
Description
Discounts
Telematics Program
8 Day Advance Quote Discount
Multipolicy Discount
List Multipolicy Discount:
Auto Decision
Run through EZLynx
DQ Standard (Write UNSOLD reason on the last page)
Did not ask qualifying questions
2. Residence Qualification
a. Residence
Rent
Own
Other
If Other selected above:
b. Check here if not qualifying for residence and skip the rest of this section
c. Any Animals?
Yes
No
None Admitted
Animals:
Type
For Dogs Only – Predominant Breed
Quantity
For Dogs Only – Bitten? (No, Yes, N/A)
d. Any Claims for past 5 years? (Applies to ALL properties owned or rented by ALL persons listed on the deed)
Yes
No
None admitted
Claims
Date
Loss Amt
Description
CAT Loss (No, Yes)
e. Has the property insurance been cancelled, declined or non-renewed in the last 5 years?
Yes
No
f. Is the home under construction?
Yes
No
g. Is there a swimming pool on the premises?
Yes
No
h. Is there a business or daycare on the premises?
Yes
No
If daycare, how many employees?
If other business, what type?
i. Trampoline?
None
With Netting
Without Netting
j. Secondary Heating?
No
Coal
Electric
Kerosene
Propane
Nat Gas
Oil
Solar
Wood
If yes, professionally installed?
Yes
No
k. Wood-burning stoves?
Yes
No
Quantity of wood-burning stoves:
l. Has the roof been totally replaced?
Yes
No
Date replaced and comments:
m. Discounts
8 Day Advance Quote Discount
Sprinkler
Burglar Alarm
Multipolicy Discount
Type of Burglar Alarm
Type of Multipolicy Discount
n. Residence Decision
Std: Proceed
Non-std: Explain options
3. Auto Data Capture
Not capturing (skip sub-steps)
a. EZLynx
Done
Needs to be completed
4. Residence Data Capture
Not capturing (skip sub-steps)
a. EZLynx
Done
Needs to be completed
5. Need by:
Standard (2 hours)
URGENT
Delayed
N/A – Sold & written on first contact (go to Sales Results)
N/A – Quoted on first contact (go to Sales Results)
URGENT by:
Delayed to:
Contingencies
Resolved? (Yes, No)
Instructions & Notes
1. Record all known contingencies/other notes above:
Done
None
2. Lines to Rate (NOTE: If you check Renter and did not capture info in EZLynx, your SA will run a “standard” renter quote):
Auto
Home
Renter
Condo
Other
If Other selected above:
3. Quote Std Carriers?
All
Erie
Safeco
Nationwide
Progressive
AIC
State Auto
TPC
4. Run rates for:
MPD & monoline
MPD Only
Monoline Only
5. Special Instructions
Service Assistant Responsibilities
* For any CLUE or MVR differences, STOP processing and review with Writing Agent
1. Maryland Case Search (Erie Only)
Auto
No Violations Found
Violations Found
Skipped
2. CLUE (Company Used)
Auto
Not Ordered
No Hit
Match
Acceptable
Differs*
Res Type
H3
H4
H6
Res
Not Ordered
No Hit
Match
Acceptable
Differs*
Other:
Not Ordered
No Hit
Match
Acceptable
Differs*
3. MVR (Company Used)
Auto
Not Ordered
No Hit
Match
Acceptable
Differs*
4. Agent review of report discrepancies
Auto
No discrepancies
Applicant Called
Disqualified-Erie
Disqualified-Standard
Res Type
H3
H4
H6
Res
No discrepancies
Applicant Called
DQ-All
Disqualified-Erie
Disqualified-Saf
Disqualified-NW
Disqualified-PRO
Other:
No discrepancies
Applicant Called
OK
Disqualified-Erie
Disqualified-Std
5. EZL: Rates Setup
Auto
MPD
Mono
Res Type
H3
H4
H6
Res
MPD
Mono
6. EZL: Update Incident Data
Auto
Done
Not Done
Res Type
H3
H4
H6
Res
Done
Not Done
Other
Done
N/A
7. EZL: Add std renter/home
Res Type
H3
H4
H6
Res
Done
Not Requested
8. EZL: Run Quotes
All lines possible done at the same time?
Yes
No
Res Type
H3
H4
H6
9. EZL: DL to IMS
Auto
Done
Not Done
Res Type
H3
H4
H6
Res
Done
Not Done
Other
Done
N/A
10. Create X-date in IMS
Auto
Done
Not Done
Res Type
H3
H4
H6
Res
Done
Not Done
Other
Done
N/A
Save Quotes to Google Drive
Done
Did not quote Erie
Quoted Erie
Note IMS with Quote Results
Done
Not Done
Scan & Return paperwork to WA (Done by, Date, and Time):
Writing Agent: Sales Results
UNSOLD (See first page for details)
SOLD (See first page for details & complete tasks below)
Tasks
Create New Business Checklist
Assign Follow Up Tasks for Service Assistant
Cancel Prior Policy
Assign Home Inspection Task (Erie Homes Only)
Send App. For e-Signatures (Commercial)
Name
This field is for validation purposes and should be left unchanged.
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